Ahauz Limited and Ahauz Finance Limited, (collectively referred to as Ahauz, “we”, “our” and “us” in this
This policy will explain how we look after your personal data when you visit our websites and explain your
privacy rights and how the law protects you.
If you have any questions or concerns about our use of your personal data, then please contact us using the
ensure you are fully informed.
use of this website, including any data you may provide through this website if and when you register and use
your account online.
This website is not intended for children and we do not knowingly collect data relating to children.
policy we may provide on specific occasions when we are collecting or processing personal data about you so that
privacy policies and is not intended to override them.
Who we are and contact details
Ahauz Limited and Ahauz Finance are
joint data controllers.
That means we’re responsible for your personal data
If you require any further information or wish to contact us or our Data Protection Officer (DPO) at any time
our contact details are:
Address: Ahauz at Forward Partners Commercial Unit 2, Aurora Building, 124 East Road, London, England, N1 6FD,
If you have a complaint about anything to do with your data, use those same contact details to get in touch.
We’ll investigate and get back to you as soon as we can.
We’re registered with the
Information Commissioner’s Office (ICO)
, the UK regulator for data protection issues, with the registration number ZA315208. You have the right to make
a complaint at any time to the ICO however we’d love the chance to help you first so please contact us in the
If we cannot resolve a complaint that relates to the way we have handled your personal information to your
satisfaction you can contact the ICO at
or by telephone on
0303 123 113.
might make changes to it at any time. We’ll let you know if we do, usually by email. We'll highlight the changes
we make so that you can clearly see them. If you’d like a copy of a previous version, email us at
It is important that the personal data we hold about you is accurate and current. Please keep us informed if
your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data about you. We do not control these
third-party websites and are not responsible for their privacy policies. When you leave our website, we
Data we collect about you
Personal data or personal information means any information about an individual from which that person can be
identified. It does not include data where the identity has been removed (known as anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, this can be grouped as
this includes first name, maiden name, last name, marital status, title, gender,
nationality, and date of birth.
this includes personal addresses, email address, and telephone numbers.
this includes bank account details, card payment details, available savings, details of your employment and
salary, credit history, financial commitments, and other expenses.
this includes details about payments to and from you and transactions you carry out using our products and
this includes passport details, driving license, or other identification documents.
this includes information about how you use our website, products, and services.
this includes internet protocol (IP) address, your login data, browser type, and version, time zone setting
and location, browser plug-in types and versions, operating system and platform, and other technology on the
devices you use to access this website.
this includes, your username and password, products and services you use, your interests, preferences,
feedback, and survey responses.
Marketing and Communications Data
includes your preferences for receiving marketing from us and our business partners and your communication
this includes any other personal data we collect from you during the provision of our services.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data could be derived from your personal data but is not considered personal data in law as this data
will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate
the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data
with your personal data so that it can directly or indirectly identify you, we treat the combined data as
If you’re making a joint application, we’ll also collect some of this information about the person you’re
applying with, like your spouse. Make sure you have their agreement before you give us their data.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail
to provide that data when requested, we may not be able to perform the contract we have or are trying to enter
into with you (for example, to provide you with a loan). In this case, we may have to cancel a product or
service you have with us but we will notify you if this is the case at the time.
How we collect your personal data
We collect your personal data from and about you in several ways, including through:
Direct interactions. When you give us the personal data by filling in forms or corresponding with us via
phone, email, post, or otherwise. This includes the personal data you provide when you apply for our services
or products, create an account on our website, subscribe to our publications, request marketing to be sent to
you, give us feedback, take part in a survey or, contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect
Technical Data about your equipment, browsing actions, and patterns such as which pages on our website you are
visiting. We collect this personal data by using cookies, and other similar technologies. Please see our
for further details.
Third parties or publicly available sources. We will receive personal data about you from various third
parties and public sources such as:
Technical Data from analytics providers such as Google, Facebook, LinkedIn, Segment; advertising networks
such as Google, Facebook, LinkedIn; and such as Google, inside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and credit references
services such as TransUnion International UK Limited based inside the EU.
Contact, Financial and Transaction Data from mortgage intermediaries based inside the EU.
Identity and Contact Data from data brokers or aggregators Credit Kudos Limited, GoCardless Limited based
inside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral
Register based inside the UK.
How we use your personal data
We will only use your personal data when the law allows us to, the legal reason that allows us to use your data
is called a “lawful basis”. Most commonly, we will use your personal data in the following circumstances:
Where you have given us consent to use your data.
Where we need to use the data to perform the contract.
Where we need to use it to comply with a legal obligation.
Where its use is necessary for our legitimate interests.
The four types of lawful basis that we will rely on to process your personal data are explained further below:
means you have told us it is okay to use your personal data for a specific reason.
means using your data where it is necessary for the performance of a contract to which you are a party or to
take steps at your request before entering into such a contract.
means processing your personal data where it is necessary for us to do so to comply with the law or
mean the interest of our business in conducting and managing our business to enable us to give you the best
services and products and the best and most secure experience. We make sure we consider and balance any
potential impact on you (both positive and negative) and your rights before we process your personal data for
our legitimate interests. We do not use your personal data for activities where our interests are overridden
by the impact it would have on you (unless we have your consent or are otherwise required or permitted to by
law). One example of a legitimate interest for processing your data is to try to detect and prevent fraud.
Purposes for which we will use your personal data:
The purpose or activity for which we use your data
Type of data
The legal basis of the purpose
To register you as a new Ahauz customer
To assess your application for a loan
including checking your credit history and score
To manage our relationship with you
which will include:
Asking you to leave a review or take a survey
Dealing with any complaints
Telling you information about your loan
Marketing and Communication
Legitimate Interests (to keep our records updated, understand how customers use our services
and review our standards of service and develop our services and business)
To service the loan
which will include:
Managing payments, fees, and charges
Collecting and recovering money owed to us
Telling you about the status of your loan
To work with others to help you through the loan and home-buying process
such as brokers who can advise you if our loan is right for you
To administer and protect our business and this website
including troubleshooting, data analysis, testing, system maintenance, support, reporting, and
hosting of data
Legitimate Interests (for running our business, the provision of administration and IT
services, network security and to prevent fraud)
To record our communications
to check your instructions and ensure the quality of service, as well as train our staff and
improve our services
Marketing and Communications
Legitimate Interest (to detect and prevent crime, develop and improve our systems, train our
staff and give customers a high standard of service)
To use data analytics to improve Ahauz
including improving our website, products/services, marketing, customer relationships, and
Legitimate Interests (to define types of customers for our products and services, to keep our
website updated and relevant, to develop our business, and to inform our marketing strategy)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and
Promotional offers from us
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may
want or need, or what may be of interest to you. This is how we decide which products, services, and offers may
be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased
services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out
links on any marketing message sent to you. Where you opt-out of receiving these marketing messages, this will
not apply to personal data provided to us as a result of service experience or other transactions.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access
or not function properly. For more information about the cookies we use, please see our
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is compatible with the original purpose. If you wish
to get an explanation as to how the processing for the new purpose is compatible with the original purpose,
please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the
above rules, where this is required or permitted by law.
Who we share your data with
We may share your personal data with the parties set out below for the purposes set out in the table Purposes
for which we will use your personal data above.
Below is a list of third parties we might need to share your data with:
Ahauz group companies. These are companies controlled by Ahauz. We might share your data with other Ahauz
group companies if they provide services to us. We might also do so for marketing purposes where you’ve agreed
Regulators, governmental or dispute resolution bodies, law enforcement agencies, or other similar authorities.
Anyone acting on your behalf with authority to do so, such as a debt charity, power of attorney, or your
Credit reference agencies (CRAs), companies that hold your credit history and credit score and check your
identity when you apply for a mortgage, and on an ongoing basis for fraud prevention purposes.
Fraud prevention agencies, check your identity when you apply for a mortgage, and on an ongoing basis.
Other service providers that support Ahauz such as IT providers and legal and accounting firms.
Debt collection agencies seek to recover any debt owed to us.
Other financial service companies, such as your first charge lender.
Third parties who have introduced you to us or are involved in the introduction process (e.g. an intermediary,
broker, network, or Mortgage Club).
Any person or entity that is to provide, or has provided, any security or guarantee (and their professional
advisors) in respect of your agreement with us and their professional advisors.
Any entity (and their professional advisors) that provides funding to Ahauz group companies, and any entity
that provides us with debt or equity finance.
Any purchaser or potential purchaser of any part of our business in the event that Ahauz or part of its assets
was to be acquired by a third-party purchaser.
We require all third parties to respect the security of your personal data and to treat it in accordance with
the law. We do not allow our third-party service providers to use your personal data for their own purposes and
only permit them to process your personal data for specified purposes and in accordance with our instructions.
Credit Reference Agencies (CRAs)
In order to process your application, we will perform credit and identity checks on you with one or more CRAs.
We may also carry out further periodic searches at CRAs to allow us to manage your account with us.
To do this, we will share your personal information with CRAs and they will give us information about your
We will use this information given to us by the CRAs to assess your creditworthiness and whether you can afford
to take the product, as well as to verify the accuracy of the data you have provided to us and to prevent fraud
and money laundering.
If you are making a joint application or tell us that you have a spouse, civil partner, or financial associate,
we will link your records together, so you should make sure you discuss this with them, and share with them this
information, before lodging the application. CRAs will also link your records together and these links will
remain on your and their files until you or your partner successfully files for a disassociation with the CRAs
to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which
they use and share personal information, data retention periods, and your data protection rights with the CRAs
are explained in more detail in the CRA information notice (CRAIN) which is accessible from CRA we work with
TransUnion, please see their website for further details.
International transfers of your personal information
We work with partners in the UK, in the European Economic Area (EEA), and in countries outside the EEA.
If we transfer your personal information to anyone outside the EEA, we’ll ensure appropriate safeguards are in
place to maintain the same levels of protection as are required under data protection laws in the UK and as
determined by the
European Commission . We do this by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of
protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give
personal data the same protection it has in the UK.
For more information about how we protect your data across borders, you can contact us at
How long do we keep your personal data
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected
it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting
requirements. We may retain your personal data for a longer period in the event of a complaint or if we
reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity
of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the
purposes for which we process your personal data, and whether we can achieve those purposes through other means,
and the applicable legal, regulatory, tax, accounting or other requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and
Transaction Data) for six years after they cease being customers for tax purposes. Our business relationship
will be deemed to be at an end on the date upon which your account is closed (which will either be when all
outstanding sums under the agreement have been repaid or when we stop pursuing arrears on the account) or when
your application for a loan has been declined.
In some circumstances, you can ask us to delete your data, see your legal rights outlined below for further
Please note that if your personal information is shared with third parties they may have different retention
In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you)
for research or statistical purposes, in which case we may use this information indefinitely without further
notice to you.
Keeping your information secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost,
used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal
data to those employees, agents, contractors, and other third parties who have a business need to know. They
will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
Your legal rights
You have rights when it comes to your personal data under the UK GDPR which is a data protection law. Please
click on the links below to find out more about each of these rights:
You have the right to be informed about the collection and use of your personal data.
You have the right to access and receive a copy of your personal data, and other supplementary information.
You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
You have the right to have personal data erased in certain circumstances.
You have the right to request that organizations restrict their use of your personal data.
You have the right to data portability which allows you to obtain and reuse your personal data for your own
purposes across different services.
You have the right to object to the processing of your personal data in certain circumstances.
You have rights related to automated decision making including profiling.
If you wish to exercise any of the rights set out above, please contact us at
No fee is usually required
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However,
we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we
could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you
for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month
if your request is particularly complex or you have made a number of requests. In this case, we will notify you
and keep you updated.
cookies. To find out more please read our